DRAFT for solicitor review.
We want to put things right quickly if they go wrong.
- Tell us. Send a message in your account, or email hello@stillrate.co.uk. Tell us what happened and what you would like us to do.
- We acknowledge it within 3 working days and tell you who is handling it.
- We investigate and reply in full within 20 working days. If we need longer, we'll tell you why and when to expect a reply.
- If you're still unhappy, ask for a review by a director of Med Services Ltd. We will reply within 20 working days with our final response.
Rating work: if your complaint is about the professional work of the surveyor who signed off your case (named in your case proposal, before you agree to it), we will pass it to them, and you may also be able to complain to their professional body.
Energy: if you are a microbusiness and we cannot resolve an energy complaint within 8 weeks, you can refer it to an approved dispute resolution scheme, which we'll name before you sign an energy contract through us free of charge.
We record every complaint and review them regularly to improve our service.